There're two versions of my resume, online and offline. My offline resume is available only in person, and my online resume is intended for positions I am interested in for remote positions. No online requests may be made for my offline resume, no exceptions.

I'm currently interested in the following positions. In addition, I'm willing to perform all of the following.

• Sales Consultant: Understanding a company's IT based product, and providing information to interested customers.
• Technical Support: Providing friendly technical support, and assisting customers resolve issues with their service.
• Ticket Staff: Answering support tickets, and addressing any clients' questions with a positive attitude.
• Live Chat Agent: Providing live chat service on behalf of a company in the field of sales, and live technical support.
• cPanel Server Administrator: Performing routine cPanel tasks, installation, troubleshooting, and configuration.
• Documentation / Knowledgebase Management: Writing unique, easy to understand technical guides for a company's products and services.
• SolusVM Administration: With guidance, or a test environment provided prior to managing this type of service.
• Minecraft Service: Setting up Minecraft servers, configuring environment, managing service, installing plugins / mods, providing customer service.

• Stroudsburg High School: Class of 2004. Major: Microsoft Visual C++ Programming. Minors: Principles of Ecology & Field Biology, International Business, German, HTML Website Development, Creative & Technical Writing, History & Cultures, Wildlife Conservation.
• M.C.A.V.T.S.: 2000-2003. Computer Programming, PC Repair, Microsoft Office & Business Applications.

• cPanel: Installation, Migrations, Troubleshooting, Setup & Configuration, DNS, SSL, Statistics Software, Server Hardening, Package / Feature Manager Configuration, Mail Configuration, Automated Backups, Resource Monitoring, EasyApache Update, 3rd Party Software Installations.
• ConfigServer Firewall: Installation on cPanel, configuration, management & troubleshooting.
• Security: Hardening & securing PHP, Apache & MySQL, installing & configuring CSF firewall, installing & updating mod_security rules for WHM/cPanel.
• Script Experience: Drupal: 5 Years, WHMCS: 3 Years, HostBill: 2 Years, SMF Forum: 6 Years, WordPress: 1 Year, Joomla!: 3 Months.
• Minecraft Administration: Setup and installation, configuration, installing Bukkit, adding plugins / mods, managing, and troubleshooting.

• Typing Speed: 80WPM / 120WPM
• Microsoft Excel / Open Office Calc: Solid foundation and understanding of most common tasks, and some advanced tasks.
• Microsoft Word / Open Office Writer: Basic understanding of all functions, punctual formatting, and clean markup.
• Daily Computer Time: 4 to 8 hours minimum.
• Average Ticket Response Time: 20 on good days, 40 on busy days.
• Average Ticket Resolve Time: 2.5 hours on good days, 9 hours on busy days.
• Average Tickets Received: 38 per day as of September 22nd, 2012, calculating from July 1st, 2012.

Lawrence Wright: 2004 - 2012 (Active)

• Successful sole proprietorship with a client base of 300+.
• Hosting websites, domain registrations, DNS, SSL, WHM/cPanel, technical support, troubleshooting, web development.

Green Geeks: 2012 (Active)

• Recording video tutorials to demonstrate how to accomplish certain tasks with various software including cPanel, CMSes, and more.

SingleHop: 2011 - 2012 (Active)

• Forum moderator for a fast paced, fast growing Inc 500 company. #25 fastest growing company in 2011.
• Moderate post submissions, remove spam, ban abusive users.

KBKP Software: 2011 - 2012 (Active)

• Forum moderator for KBKP's host billing application website, HostBill.
• Moderate post submissions, remove spam, ban abusive users, warn / suspend / moderate users.
• Documentation Author for KBKP's host billing application, HostBill.

The following URLs are profiles of websites I actively participate in.

• HostBill Forums
• Web Hosting Talk Forums
• Free Web Hosting Talk Forums